Terms and Conditions & Privacy Policy

1. About Scorpion Global Solutions LLC

Scorpion Global Solutions LLC ("Company," "we," "us," or "our") is a digital marketing agency incorporated in the State of Arizona, United States. We provide digital marketing services including but not limited to search engine optimization (SEO), web development, AI-powered lead generation, chatbot automation, reputation management, and related consulting services.

Business Contact:
Scorpion Global Solutions LLC
Phoenix, Arizona, United States
Email: support@scorpionglobalsolutions.com
Phone: (877) 515-0993

2. Acceptance of Terms

By accessing or using our website at scorpionglobalsolutions.com, submitting any form, contacting us, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and Privacy Policy, as well as any applicable laws and regulations.

If you are using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.

3. Services Offered

Scorpion Global Solutions LLC provides the following categories of services:

• SEO Optimization: Keyword research, on-page optimization, technical SEO audits, local SEO, and organic traffic growth strategies.
• Web Development: Design and development of responsive, conversion-optimized websites and landing pages.
• AI-Powered Lead Generation: Implementation of AI tools, identity resolution technology, and visitor tracking systems to identify and capture leads.
• Chatbot Automation: Design and deployment of AI chatbots for lead qualification, appointment booking, and customer service.
• Reputation Management: Monitoring, generating, and responding to online reviews across Google, Yelp, and industry directories.
• Digital Marketing Consulting: Strategy, analytics, campaign management, and performance reporting.

Specific service terms, deliverables, timelines, and pricing are governed by individual service agreements or statements of work executed between the Company and each client.

4. Website Tracking Technology (Super Pixel)

4.1 What the Super Pixel Collects

Our Super Pixel tracking technology automatically collects the following information from all website visitors:

• Device and Browser Fingerprint: A unique identifier derived from your browser configuration, screen resolution, color depth, installed fonts, hardware specifications (CPU cores, device memory), and rendering characteristics. This fingerprint does not require cookies and persists across sessions.
• IP Address: Your public IP address, which may be used to approximate your geographic location (city, state, country) and to identify your internet service provider.
• Session Behavior: Pages visited, time spent on each page, scroll depth (how far down a page you scroll), links clicked, buttons clicked, and navigation path through the website.
• Dwell Time and Engagement: Active time on page, idle periods, and heartbeat signals sent at regular intervals to measure engagement quality.
• Referral Source: The website or search engine that referred you to our site, including UTM parameters if present.
• Technical Environment: Browser type and version, operating system, device type (desktop/mobile/tablet), screen dimensions, language settings, and timezone.
• Form Interaction Data: When you submit a form, we collect the information you provide including name, email address, phone number, business name, and message content.

4.2 How Tracking Data Is Used

Data collected by the Super Pixel is transmitted to our proprietary CRM system (OmniScorp) and used for the following purposes:

• Identifying and qualifying potential leads who visit our website
• Understanding visitor behavior to improve website performance and user experience
• Measuring the effectiveness of our marketing campaigns
• Personalizing follow-up communications with prospective clients
• Demonstrating our lead generation technology capabilities to prospective clients
• Analytics and business intelligence reporting

4.3 Identity Resolution

We may use third-party identity resolution services to attempt to match anonymous visitor data (IP address, device fingerprint) with publicly available contact information including name, email address, phone number, and employer. This process is used to identify business decision-makers who visit our website without submitting a contact form.

If you do not wish to be identified through this process, you may opt out by contacting us at support@scorpionglobalsolutions.com with the subject line "Opt Out — Identity Resolution."

4.4 Super Pixel on Client Websites

As part of our lead generation services, we may deploy similar tracking technology on our clients' websites. When we do so, we require our clients to disclose this technology in their own privacy policies and obtain any required consents from their website visitors. Scorpion Global Solutions LLC acts as a data processor in this context, and the client acts as the data controller.

5. Information We Collect

We collect information in the following ways:

5.1 Information You Provide Directly

• Contact form submissions (name, email, phone, business name, message)
• Email communications and inquiries
• Phone calls and voicemails
• Service agreements and onboarding information

5.2 Information Collected Automatically

• All data described in Section 4 (Super Pixel tracking)
• Standard web server logs (IP address, browser type, pages requested, timestamps)
• Cookie data (see Section 9)

5.3 Information from Third Parties

• Business contact information from data enrichment providers (Apollo.io, People Data Labs, Leadpipe, or similar)
• Social media profile information when you interact with our social media pages
• Referral information from partners or affiliates

6. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries and providing requested services
• Sending follow-up communications, proposals, and marketing materials (you may opt out at any time)
• Improving our website, services, and marketing effectiveness
• Processing payments and managing client accounts
• Complying with legal obligations
• Protecting against fraud, abuse, and security threats
• Conducting business analytics and performance reporting
• Demonstrating our technology capabilities to prospective clients

We will not sell your personal information to third parties for their own marketing purposes. We do not engage in the sale of personal data as defined under the California Consumer Privacy Act (CCPA).

7. Data Sharing and Third Parties

We may share your information with the following categories of third parties:

• Service Providers: Companies that help us operate our business, including CRM platforms, email service providers, SMS platforms (Twilio), payment processors, and cloud hosting providers. These parties are contractually obligated to protect your data and use it only for the services they provide to us.
• Data Enrichment Providers: Third-party services used to supplement visitor and lead data with publicly available business contact information.
• Analytics Providers: Web analytics services used to understand website traffic and user behavior.
• Legal Compliance: We may disclose information when required by law, court order, or government authority, or when necessary to protect the rights, property, or safety of our company, clients, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

8. AI Tools and Automated Processing

Our services incorporate artificial intelligence (AI) and machine learning technologies for the following purposes:

• Automated lead scoring and qualification
• SEO analysis and keyword research
• Content generation and optimization recommendations
• Chatbot conversations and automated responses
• Predictive analytics and performance forecasting
• Identity resolution and visitor enrichment

Automated processing is used to assist human decision-making, not to replace it entirely. No significant decisions affecting your legal rights are made solely through automated means. You have the right to request human review of any automated decision that affects you by contacting us at support@scorpionglobalsolutions.com.

9. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us recognize you on return visits and understand how you use our website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (pages visited, time spent, referral sources).
• Marketing Cookies: Used to track the effectiveness of our marketing campaigns and to deliver relevant content.
• Session Cookies: Temporary cookies that expire when you close your browser.
• Persistent Cookies: Remain on your device for a set period to recognize returning visitors.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. Note that our device fingerprinting technology (Super Pixel) operates independently of cookies and is not affected by cookie settings.

10. Your Privacy Rights (CCPA / GDPR)

10.1 California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Opt Out: Opt out of the sale of your personal information. Note: We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Right to Correct: Request correction of inaccurate personal information.

10.2 European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

10.3 How to Exercise Your Rights

To exercise any of the above rights, please contact us at:

• Email: support@scorpionglobalsolutions.com (Subject: "Privacy Rights Request")
• Phone: (877) 515-0993

We will respond to verified requests within 45 days (CCPA) or 30 days (GDPR). We may need to verify your identity before processing your request.

11. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Lead and contact data: Retained for up to 3 years from last contact, or until you request deletion.
• Website visitor tracking data: Retained for up to 24 months.
• Client service records: Retained for 7 years for legal and tax compliance purposes.
• Email communications: Retained for up to 3 years.

12. Data Security

We implement industry-standard security measures to protect your personal information, including:

• TLS/SSL encryption for all data transmitted to and from our website
• Encrypted database storage for all personal information
• Access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Secure API authentication for all third-party integrations

While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

13. Client Services Agreement

When you engage Scorpion Global Solutions LLC for services, the following terms apply in addition to this general policy:

• Scope of Work: Services are defined in a written Statement of Work or Service Agreement executed between the parties.
• Payment Terms: Invoices are due within 15 days of issuance unless otherwise specified. Late payments may incur a 1.5% monthly interest charge.
• Cancellation: Monthly service agreements require 30 days written notice to cancel. Project-based agreements are governed by the specific project terms.
• Results Disclaimer: We do not guarantee specific rankings, traffic levels, or revenue outcomes. Digital marketing results depend on many factors outside our control including search engine algorithm changes, market conditions, and competitor activity.
• Client Responsibilities: Clients are responsible for providing accurate business information, timely feedback, and necessary access to accounts and platforms required to deliver services.
• Confidentiality: Both parties agree to maintain the confidentiality of proprietary business information shared during the engagement.

14. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Scorpion Global Solutions LLC or its content suppliers and is protected by United States and international copyright laws.

Work product created for clients (websites, content, campaigns) becomes the property of the client upon full payment, unless otherwise specified in the service agreement. Our proprietary tools, methodologies, and systems remain the exclusive property of Scorpion Global Solutions LLC.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Scorpion Global Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, resulting from your use of our website or services.

Our total liability to you for any claims arising from these terms or our services shall not exceed the total amount paid by you to us in the 12 months preceding the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless Scorpion Global Solutions LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of our website or services, your violation of these terms, or your violation of any third-party rights.

17. Governing Law

These Terms and Conditions are governed by the laws of the State of Arizona, United States, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the state or federal courts located in Maricopa County, Arizona, and you consent to the personal jurisdiction of such courts.

18. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions and Privacy Policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. We will make reasonable efforts to notify clients of material changes via email. Your continued use of our website or services after any changes constitutes your acceptance of the updated terms.

19. Contact Information

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